Frequently Asked Questions

Everything you need to know about your Glowny experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Glowny garments?

To maintain the quality of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each item.

Can I modify or cancel my order after it is placed?

Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.